Amazon , as you may love , is experiencingsome technical issuesduring Prime Day . It appears like split have crippled the platforms Amazon uses to coordinate its last - knot contractor workforce , have a go at it as Amazon Flex .
A tipster who verify their view as a Flex contractile organ write in to Gizmodo lay claim they were completely unable to sign on into the Flex app , which acts as both a manifest of undelivered parcel in their vehicle and a Global Positioning System to propose a route to the locations those packages belong . “ I also present for them full time driving those white van that have 300 - ish package . And they ca n’t sign in either , ” the tout wrote in a Twitter DM .
Gizmodo reached a 2d driver by email who confirmed being ineffectual to lumber into the serving . “ fortuitously I have one more [ delivery ] for my current city block and the address is usable to me . Otherwise I ’d be stick , ” he wrote . The screenshot included the same content : “ misplay signing in . Please try again . sustain code : 03 - 005 . ”
On a Reddit residential district for Flex drivers , a identification number of usersare claimingto be experiencing similar technical military issue . “ Called support and one of them say it was a system outage , ” one Redditor publish . Some even claimed to be in the middle of their bringing road when the Flex app became unusable . “ I have a pulley block in 30 minutes and have been seek to login for the past 2 hours , ” another wrote , “ I change my word twice and reinstall the app still nothing . ”
It seems probable that Flex go on Amazon Web Services , the extremely profitable cloud computation portion of Bezos ’s empire , and the presume case of the ongoing slowdown of its ecommerce land site . It ’s unclear what essence this will have on Prime Day ’s sale , or more significantly , on the wages of itsdeeply underpaiddelivery work force .
In any case , inventing a shopping holiday and then failing to deliver on the basic elements of that concept — such as the power to buy at , and the power to have those items sent to client — is a big opprobrious heart that will likely please the various workerscurrently strikingat Amazon ’s warehouses in Europe .
We ’ve reached out to Amazon for remark and will update when we hear back .
Update 7/16/18 6:06pm ET : Here are some replies from Amazon Flex workers we ’ve been receiving :
presently lock out of Flex app , get “ Support Code : 03 - 005 . ” First week working for them and was worried I was already give notice for Bezos recognize why .
The glitch is affect me too , I was on my way to cull my block and I could not [ log ] in after several attempts , encounter an error notification with some codes . I just came back home .
I ’m a delivery partner in Birmingham in the UK . I have n’t been capable to use the Amazon Flex delivery app since 5 pm ( approx 6 hours ) . Zero communicating from Amazon and this will no intend I have no work and no income tomorrow .
Update 7/17/18 10:16am ET : One Flex driver allow Gizmodo with an e-mail sent to some or all enrollees which stated :
You may have live issue using the Amazon Flex app today . Please be assured that this will not affect your dependableness rating . You will be devote for any scheduled blocks , but payment for today ’s block may be hold up until Friday .
Are you a Flex contractor or legal transfer company partner with Amazon have this outage?Email uswhat information you have — we’d beloved to hear from you .
AmazonJeff Bezos
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